Customer service

Slot Planet offers a customer service that can be approached in different ways. The online casino presents the help deck itself as a first-class customer service that does everything possible to be of service to players. In case of questions, you can always contact us whenever you wish. The support is available via email 24 hours a day and seven days a week. Naturally, extensive information can be found on the website about all kinds of matters, such as the payment options and conditions with regard to the bonuses that are awarded. It can therefore always first be checked whether an answer to a question can be found in the information of the casino websites.

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Questions from players

There can always be questions that a player can not immediately find the answer to. It is therefore obvious to ask the question by mail to get an answer from the customer service of Slot Planet. There are always questions that are asked by several players. In order not to have to use customer service, you can first look in the list of frequently asked questions. There are questions that are more general and that are asked more often by players. Short answers are given to the questions.

For example, a question may relate to bonus money on the balance sheet and a notice is given that there is insufficient balance. Then in the list of frequently asked questions the answer can be found, where it is stated that bonus money is not available for all casino games, but can for example be used for gambling on slot machines.

There are also often questions that relate to the payout. There is also a simple answer to that. If a request for payment is made, it will take up to 48 hours before the payment request is accepted. During this period it is always possible to withdraw the request for payment of money.

Practical problems, such as forgetting the password for logging in to the account, also occur. When forgetting the password, the possibility is always offered to solve this problem. In the box for logging in, an option is offered to select if there is a forgotten password.

Further information about problems with the browser is provided on the customer service page. For example, there may be problems with playing in the online casino and the browser. Furthermore, a link is shown to a page where more information is provided about the game rules.

If an individual problem occurs, it is always advisable to contact the support department. After receiving the mail with a description of the problem, the helpdesk will search for a solution or answer as soon as possible and a response will be given.